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Services
Company
Articles
- Old Habits Die Hard
- Executive Coaching
- Strategic Alignment
- Financial Services CEO Agenda
- Health Care CEO Agenda
- Health Care: State of the Industry
- Utilities CEO Agenda
- Enhancing the Health Care Client Installation Experience
- Three Step HIPAA Security Evaluation Process
- Administrative Simplification & Cost Reduction - Health Care, Provider and Network Mgmt Operations
Case Studies
- Health Care Case #3929: Administrative Cost Reduction and Service Improvement
- Health Care Case #3952: Federal Employee Program (FEP) - Regional Consolidation
- Health Care Case #3664: Diagnostic Assessment of an HMO for its Board of Directors
- Health Care Case #3950: Supervisory and Management Training - HMO Organization
- Health Care Case #3954: Administrative Cost Reduction and Service Improvement - Customer and Provider Service Operations
- Health Care Case #3939: HIPAA Compliance - Protected Health Information
- Health Care Case #3864: Prescription Benefits Management
- Health Care Case #3729: Planning & Program Management - Shared Services Center (SSC) for Claims
- Health Care Case #3909: Government Regional Operations Center - Call Center Operations
- Health Care Case #3908: Administrative Cost Reduction and Service Improvement
- Health Care Case #3936: Operational and Service Improvement - Provider Call Center Operations
- Health Care Case #3946: Training and Development - Program Management and Strategy Development Healthcare
- Health Care Case #3947: New System Implementation - Claims, Customer Service, Member Service and Healthcare Management Operations
- Health Care Case #3948: IT Strategy Development and Program Management - Legacy System Replacement
- Health Care Case #3955: Dental and Vision Operations - Regional Consolidation
- Health Care Case #3903: Communication Strategy - Enterprise-Wide Employee Communication Initiative
- Financial Services Case #4935: Administrative Cost Reduction and Service Improvement
- Financial Services Case #4910: Improved Service and Operating Performance - Sales Division
- Financial Services Case #4499: Service and Performance Improvement - New Business Installation Process
- Financial Services Case #4912: Cycle Time and Service Improvement in Marketing and Communications
- Financial Services Case #4926: Process Improvement - Human Resources Organization
- Financial Services Case #4973: Organizational Assessment & Alignment
- Utilities Case #5907: Development of Performance Metrics
- Utilities Case #5947: CEO Succession Selection and Transition
- Utilities Case #5688: M&A Integration
- Utilities Case #5266: Spin-Off of Generation Assets
- Utilities Case #5198: Enterprise-wide Transformation
- Utilities Case #5327: Acquisition Integration Planning