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Partner Bios

Richard E. Kristensen Richard E. Kristensen is Senior Vice President and Questas Partner with more than 35 years of hands-on experience as a senior executive and management consultant primarily serving de-regulating industries (utilities, telecoms, health care and financial services). His core skills include: building successful professional services teams; developing actionable business strategies; integrating mergers and acquisitions; operating and transforming business units; migrating clientele to new business models; designing and implementing aggressive cost management and turnaround management programs; launching successful start-ups; organizational design and development; executive coaching and leadership development.

A representative set of clients that Richard has served include:

  • Anthem Blue Cross Blue Shield
  • AGL Resources
  • AT&T
  • Blue Cross Blue Shield MA
  • Blue Cross Blue Shield NH
  • Consumers Power Company
  • Excellus Blue Cross Blue Shield
  • KeySpan Energy
  • Health Care Service Corporation
  • General Electric
  • General Motors
  • JP Morgan
  • LG&E Energy
  • Met Life
  • Montefiore Hospital
  • New York Life
  • Prudential Insurance
  • Penske Transportation
  • Orange and Rockland Utilities
  • Rochester Gas & Electric
  • USSteel
  • WellPoint
  • Wisconsin Gas
  • Wisconsin Electric Power

Richard's range of management consulting experience includes:

  • Directed integration of six post-merger operating entities for a major regional energy distribution company
  • Led implementation of the business transformation strategy for a nation-wide transportation services firm
  • Served as executive coach for dozens of executives in health care, financial services and utilities industries
  • Led integration of shared services functions in a multi-state merger for a major health insurer
  • Assisted Board of Directors of a major utility in CEO succession selection and transition management
  • Developed, and migrated to all regions, a new business model of Custom Services for an international telecommunications provider
  • Designed and led implementation of a management development program for a Fortune 100 corporation
  • Helped national full-service insurer diagnose and resolve operational and customer service problems
  • Established and led the Consulting Services practice for largest US provider of computer education products and materials
  • Led operational, financial and cultural integrations in five separate public utility merger and acquisition transactions

Richard has been a senior executive in several successful consulting firms. Among the positions he's held are: President of Commercial Services for Tier Technologies, Inc.; President and Chief Operating Officer of The SCA Group; founder and Managing Partner of Harris Chapman & Company; Executive Vice President and GM-North America for Brooks International; EVP and Managing Partner of APC Skills Company.

He is a recognized authority on organization change and the application of behavioral science techniques to generate improved performance. He has served as instructor at the Harvard Business School and the USDA Graduate School.

Richard received his BA in English and Psychology from Kenyon College, and an MBA in Organization Behavior from the University of Pittsburgh.