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Case Studies
We let our work do the talking. Please explore our case studies and the results we achieve with each client engagement.
All Health Care Case Studies:
- Case #3929: Administrative Cost Reduction and Service Improvement
- Case #3952: Federal Employee Program (FEP) - Regional Consolidation
- Case #3664: Diagnostic Assessment of an HMO for its Board of Directors
- Case #3950: Supervisory and Management Training - HMO Organization
- Case #3954: Administrative Cost Reduction and Service Improvement - Customer and Provider Service Operations
- Case #3939: HIPAA Compliance - Protected Health Information
- Case #3864: Prescription Benefits Management
- Case #3729: Planning & Program Management - Shared Services Center (SSC) for Claims
- Case #3909: Government Regional Operations Center - Call Center Operations
- Case #3908: Administrative Cost Reduction and Service Improvement
- Case #3936: Operational and Service Improvement - Provider Call Center Operations
- Case #3946: Training and Development - Program Management and Strategy Development Healthcare
- Case #3947: New System Implementation - Claims, Customer Service, Member Service and Healthcare Management Operations
- Case #3948: IT Strategy Development and Program Management - Legacy System Replacement
- Case #3955: Dental and Vision Operations - Regional Consolidation
- Case #3903: Communication Strategy - Enterprise-Wide Employee Communication Initiative
All Financial Services Case Studies:
- Case #4935: Administrative Cost Reduction and Service Improvement
- Case #4910: Improved Service and Operating Performance - Sales Division
- Case #4499: Service and Performance Improvement - New Business Installation Process
- Case #4912: Cycle Time and Service Improvement in Marketing and Communications
- Case #4926: Process Improvement - Human Resources Organization
- Case #4973: Organizational Assessment & Alignment